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If you require assistance, we're here to help!
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Can I return an item purchased online?
Yes you can. Please refer to our returns policy for more details.
I just got my order and something is damaged/faulty/wrong. What do I do?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please together email photos of the item. We will resolve the issue ASAP.
You do not have to pay the return shipping fee.
When will you ship out my order?
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
When will my order be delivered?
Standard delivery usually takes 2 - 6 business days depending on your parcel destination (8-10 business days for western states and remote areas).
Depending on your parcel destination, express delivery usually takes 1 - 5 business days.
Please expect delays on holidays or during high-volume seasons.
How can I track my order?
You can track your order by clicking here.
How should I proceed if I wish to exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What payment methods do you accept?
Our site integrated with Shopify Payments, you have to agree their payment policies and agreement for making purchase on our site. They provide transaction from your Bank account, Visa, Mastercard.
We do not store your payment detail on our site directly.
You have the responsibility to ensure your payment and personal details are correct and up-to-date.
No additional transaction fee will be charged by Aimall.
Who will deliver my order? How much does delivery cost?
Most products are shipped by Australia Post, Sendle, PFL Logistics, and Courier Please.
Standard Shipping Within Australia- Flat Rate $6
Free Standard Shipping Over $29 Within Australia (excl. bulky items*)
Express Shipping Within Australia (excl. bulky items*) - Flat Rate $10 for orders below $29 and $13 for orders over $29
Do you offer in-store pickup?
Yes, orders can be picked up Monday - Friday (excluding public holidays), 10 am-4 pm. An email will be sent when your order is ready for pickup.
Pickup address: 16A Leeds Street, Rhodes, NSW, 2138, Australia.
Do you have a newsletter that I can subscribe to?
Yes, you can find our subscription feature at the bottom of the website. You can enter your email address and click the subscribe button to receive the latest updates and product news from our store. You can also follow us on social media for the latest information.